Delete your Equily account and data

You can request the permanent deletion of your Equily account and associated personal data at any time. Two methods are available.

1. Delete your account in the app

The most direct method is through the Equily app:

Open Equily on your device.
Go to the Profile section.
Select Delete my account.
Follow the on-screen instructions to confirm your request.

This action starts the deletion of your account and associated data.

2. Request deletion by email

If you can no longer access the app, send your request to:

contact@equily.co

Where possible, write from the email address used for your account and clearly state that you are requesting permanent deletion of your Equily account and associated data. To protect your data, we may request only the information needed to verify your identity.

Data deleted and limited exceptions

Data concerned: your account, profile information, habit history and progress, and other personal data associated with the account are deleted or irreversibly anonymized.
Limited retention: certain data may be retained when required by law or when necessary for security, fraud prevention, or the establishment, exercise, or defense of legal claims. Access and retention are then limited to that purpose.
Subscription: if you have a subscription billed through the App Store or Google Play, remember to cancel it separately in the relevant store settings.

Timing and confirmation

We process requests without undue delay and respond within one month at the latest. For complex requests, this period may be extended by two months; you will be informed within the first month. We will send you confirmation once your request has been processed.

Consequences of deletion

Deletion is irreversible. You will lose access to your account, your progress, and other data associated with your use of Equily.

For more information about your rights and our retention periods, read our Privacy Policy or email contact@equily.co.